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Branch Manager @ Greenwood-Leflore Public Library System (Greenwood, MS)

29 Sep 2019 8:26 AM | Jennifer Nabzdyk Todd (Administrator)

Greenwood-Leflore Public Library System

405 West Washington Street

 Greenwood, MS 38930



Position Description


Position Title:          Branch Manager

Reports to:              Director, Greenwood-Leflore Public Library System


Position Description Summary:

This position reports to the Director as specified in the Mississippi Code of 1972, Annotated (Section 39-3-17(2)).  The Branch Manager is responsible for managerial and technical work in planning, organizing, and directing of a single location or a specific service of the library system. This person is responsible for planning operations in regards to a specific location or service, as well as determining, assessing, and addressing the library and community needs.  This position is distinguished from a Library Assistant I position by a broader range of responsibilities, ability to make independent judgments, and the supervisory responsibility for other staff or volunteers working at that location.

Duties and Responsibilities:

  • Manages the operations of the branch including responsibilities for implementation and monitoring of all library procedures to meet the needs and interests of patrons.  Tasks include, but are not limited to circulation, interlibrary loan, technological, reference, and all related library procedures;
  • Participates in the selection and training of subordinate staff and evaluates their performance;
  • Provides direction and supervision to the staff and volunteers assigned to the branch and updates them on new procedures;
  • Provides instruction and assistance to patrons on the use of all library services;
  • Responds to reference questions, or refers the questions to Headquarters when appropriate;
  • Handles patron complaints and requests with discretion and good judgment;
  • Maintains a well-balanced collection by participating in the book selection process, as needed, and by weeding the collection;
  • Maintains orderliness in the overall appearance of the branch;
  • Performs professional librarian duties, which include public service, collection development, program development, training and direction to patrons, staff, and volunteers;
  • Plans, analyzes, and evaluates library services and operations; recommends and takes appropriate action;
  • Actively participates in fulfilling system-wide goals and implementing policies;
  • Works effectively with Library administration and other supervisors or coordinators;
  • Supplies budgetary information and monitors expenditures regarding branch library;
  • Interprets goals and policies to subordinate staff and to patrons and individuals outside of the library;
  • Resolves conflicts with patrons and the general public;
  • Represents the Library at meetings, conferences, presentations and workshops;
  • Monitors physical maintenance and determines need for repairs and improvements and reports issues to Director;
  • Develops community partnerships for the branch library;
  • Understands and is able to use the Greenwood-Leflore Public Library System’s automation system to catalog library materials, check on the availability of library resources, and respond to other types of inquiries;
  • Operates all library or office equipment as necessary;
  • Participates in standard housekeeping/maintenance needs of the Greenwood-Leflore Public Library System as needed;
  • Responds pleasantly and efficiently to all requests for assistance by the patrons and potential patrons of programs and services of the Greenwood-Leflore Public Library System;
  • Maintains a warm, enticing atmosphere, and customer service attitude to library patrons of all ages and background at the Greenwood-Leflore Public Library System;
  • Maintains a respectful and appropriate professional relationship with fellow staff members, volunteers, and temporary, grant-funded colleagues;
  • Participates in job-related skills development and off-site training activities; attends relevant workshops, programs, and meetings;
  • Completes, in a timely and pleasant manner, any tasks as needed and/or assigned by Director or supervisor.


NOTE:  The duties listed above are not inclusive of the various types of duties that will be performed.  The omission of specific statements of duties and responsibilities does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


Minimum Requirements:


  • Master’s Degree in Library or Information Science from an American Library Association accredited library school; Bachelor’s degree in library or information science may be accepted with 1-2 years working experience in a public library; or significant management/supervisory experience;
  • At least three (3) years of varied and progressively responsible customer service skills preferred;
  • Superior interpersonal and communication skills, both written and verbal;
  • Ability to get along with diverse personalities, tactful, good reasoning abilities and sound judgment;
  • Must possess ability to function independently, have flexibility and the ability to work effectively with staff, patrons, and volunteers;
  • Must possess the technical knowledge of operating personal computers and other office equipment with accuracy and reasonable speed;
  • Must be able to produce required reports or data as needed by various departments and to assist others with computer needs and services;
  • Strong computer skills with the ability to currently use and apply effectively the latest version of Microsoft Office, as well as future upgrades on a daily basis.


Work Environment:


  • Majority of work to be performed is in an office type environment that can include interruptions;
  • Makes frequent daily contacts with other library staff members, the community, public officials, or businesses/organizations;
  • Must be able to obtain a valid Mississippi Driver’s License.


Knowledge, Skills, and Abilities:


  • Knowledge of the principles and methods of professional public library service and operations;
  • Knowledge of principles and practices for providing customer services; knowledge of reference and information procedures and practices;
  • Knowledge of library technology;
  • Knowledge of supervisory techniques and practices;
  • Ability to apply logic and reasoning to problem resolution;
  • Ability to motivate, develop, train, and direct personnel;
  • Ability to deal with diverse elements simultaneously;
  • Ability to plan and assign work;
  • Ability to organize work, set priorities, use time effectively, work independently, and meet deadlines;
  • Ability to establish and maintain effective working relationships with staff members, vendors, and the general public;
  • Willingness to learn new techniques and activities;
  • Ability to quickly develop a thorough knowledge of the Greenwood-Leflore Public Library System’s automation system;
  • Capable of using the latest version of Microsoft Office or future upgrades on a daily basis.


Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this position, the employee is frequently required to sit, communicate or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee must occasionally lift and/or move objects weighing up to thirty (30) pounds.  The employee must be able to load, move, and unload mobile book trucks that weigh between 75 and 125 pounds.  Vision and hearing at or correctable to normal ranges.  This position requires the ability to operate a keyboard and calculator at efficient speed.


If Americans with Disabilities Act (ADA) accommodations are needed, please contact the Search Committee.

Probationary Period and Termination at Will:

Every Greenwood-Leflore Public Library System employee must successfully serve a six (6) month probationary period before that employee is granted permanent service status.


During the probationary period, the employee's work and conduct is evaluated. During this six (6) month probationary period, the employee does not have a property right to his or her job and may be terminated with or without cause and without due process by the employer.



(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

This is a full-time 40-hour position.  Salary is commensurate with education, qualifications, and relevant prior experience.  Benefits include participation in the Mississippi Public Employees' Retirement System (PERS), paid personal and medical leave, paid holidays, as well as optional health insurance, life insurance, vision insurance, and dental insurance.


See full job descriptions for this position on our Policies & Procedures Page of our website (www.glpls.com), as well as a job application. Interested applicants must submit a GLPLS application, resume, and three professional references as attachments via e-mail to jstephenson@greenwood.lib.ms.us in order to be considered. Applications must be filled out electronically in PDF format. No handwritten applications will be accepted. Resumes and references can be submitted in Microsoft Word or PDF format. Submissions will be accepted until job is filled. Qualified applicants will be contacted for interviews




MLA's mission is to provide professional leadership for the development, promotion, and improvement of library and information services and the profession of librarianship in order to enhance learning and ensure access to information for all.

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